This policy explains how Waltham Auto Gallery (Lehnen & Ristov Enterprise LLC), 712 Moody St, Waltham, MA 02453, collects and uses your information when you visit our website, call us, text us, or message us on WhatsApp.
Information we collect
- Contact details you give us: name, phone number, email address.
- What you are looking for: vehicles you are interested in, trade-in details, test drive or appointment requests.
- Messages and calls: the content of SMS, WhatsApp messages, emails and phone calls with our team or our automated assistant (calls may be recorded and transcribed for quality and to follow up on what was agreed).
- Website usage: pages visited and basic device information, through cookies and analytics (Google Analytics).
- For a purchase or financing application: the information required by law and by the lender, collected only when you choose to apply.
How we use it
- To answer your questions, send vehicle information, prices and photos, and schedule test drives and appointments.
- To follow up on your inquiry by SMS, WhatsApp, phone or email.
- To complete a sale, title and registration, financing or warranty, when you buy a vehicle.
- To improve our service and our website.
SMS and WhatsApp
If you give us your phone number or message us, we may reply and follow up by SMS or WhatsApp. Message and data rates may apply. Message frequency varies. Reply STOP at any time to stop receiving messages, or HELP for help. We do not sell, rent or share your mobile number or SMS consent with third parties or affiliates for their marketing purposes.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us operate, and only as needed: messaging and phone (Twilio, Meta/WhatsApp), email and storage (Google), website hosting (Cloudflare), our dealer and customer management systems, and, when you ask us to, lenders, warranty providers and the Massachusetts RMV. We may also disclose information when required by law.
How long we keep it
We keep inquiry and conversation records while they are useful to serve you, and sale records for as long as the law requires.
Your choices
You can ask us to see, correct or delete your information, or to stop contacting you, by calling or texting (781) 899-8100 or emailing admin@walthamautogallery.com. You can also reply STOP to any text message.
Contact
Waltham Auto Gallery · 712 Moody St, Waltham, MA 02453 · (781) 899-8100 · admin@walthamautogallery.com